Due to the nature of the realistic sex dolls we sell, as well as health and safety reasons, refunds or cancellations are not allowed under any circumstances. While it is unlikely, if you receive a defective silicone love doll, we will do our best to reach a satisfactory agreement with you, whether it be compensation or replacement parts. We will strive to reach a mutually agreed upon solution, but you understand that we cannot guarantee a satisfactory outcome. In the event that we accept a return, you will be responsible for any shipping and return processing fees. Return processing fees will be determined by us (minimum of 25% of purchase cost, but actual costs may be higher). If the love doll is damaged during shipping, please do not sign for the package. We will assist you in filing a claim with the shipping carrier.